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IELTS Official Test Centre

Frequently Asked Questions (FAQs)

If you have a question it is probably answered below. If not, please contact us and we will be happy to help.

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Test Day

  • 01. Where is the test?
  • 02. Where can I park?
    • We advise you to come by transit if possible. We are a 5-minute walk from Union Station. If you must come by car, pay parking is available in our building’s underground.

  • 03. What time should I arrive?
    • You should plan to arrive at 8:30 am.

      The time time doors open on your test day may change slightly depending on the number of candidates. Your time will be sent to you by email a few days before the test.

      Doors will close at 9:15 am. Anyone who arrives after 9:15 am will not be admitted.

  • 04. What do I need to bring with me?
    • All you need to bring is your passport or PR card (the ID you registered with). No other forms of ID are accepted, and photocopies or expired IDs are not permitted.

      Only your ID and a clear bottle of water will be allowed into the test room. Any other belongings you bring will be locked in our cloakroom during the test.
      We will provide pens, pencils, erasers and sharpeners.

  • 05. How long does the test take?
    • You should expect your test to take from 8:30 AM to 5:00 PM.

      Typical Test Day Schedule:

      -8:30 AM – 9:15 AM: Check in
      -9:30 AM – 12:30 PM: Listening, Reading, and Writing tests
      -12:30 PM: Lunch break
      -1:00 PM – 5:00 PM: Speaking tests

  • 06. Does your centre use headphones for the Listening test?
    • Yes, we use headphones at all of our locations – Vancouver, Abbotsford and Toronto.

  • 07. When is the speaking test?
    • The speaking tests are on the same day, and are held between 1:00 pm and 5:00 pm. You can see your speaking test time by logging into the Candidate Area 2 days before your test.

  • 08. Can I change the time of my speaking test?
    • You cannot change the time of your speaking test after it has been scheduled. However, you may request an early or late speaking test when you register. We cannot guarantee a specific time, but will try to accommodate your request. Please note that speaking test times may change on test day if anyone is absent.

  • 09. What if I’m sick on test day?
    • Please submit a Refund/Test Date Transfer form along with an official letter from your doctor stating that you were unable to take the test on the scheduled date. You may submit this before the test or up to 5 days after the test.


  • 01. When will I receive my results?
    • Results are released 13 days after the test.

  • 02. Can I check my results online?
    • Yes, you can view your results here 13 days after the test. These are not official results.

  • 03. What is my candidate number?
    • We will send this to your email address 1-2 days before results are released with instructions on how to see your scores online.

  • 04. Why can I not log in or see my scores online?
    • There are a number of possible reasons:
      1. It is too early. Scores are available 13 days after your test date at 12:00 AM on Friday.
      2. It is too late. Scores are available online for 40 days after your test.
      3. You did not enter your information correctly. You must enter your ID document number (passport or PR card) exactly as it appears on your ID. Your candidate number must be 6 digits.

  • 06. My address has changed since I registered, What should I do?
    • We will email you a few days after the test to confirm the address we have and your choice of method for receiving your Test Report Form. If you address has changed, or is incorrect, this will be your chance to update or correct it.

  • 07. Why have I not received my results?
    • Results not picked up in person or sent by courier (which you can track online) are sent via regular postal mail to the address you entered on the online application form. Postal delivery cannot be tracked and can take 1-2 weeks or more depending on location. If your address is correct, then all you can do is wait for them to arrive. If your address is incorrect, please contact us for advice. It is very important that you provide the correct postal address or you may experience a long wait (and have to additional fees) for your results.

  • 08. How do I get an official copy of my Test Report Form sent to a university or other institution after I have taken the test?
    • You may request to have up to 5 TRFs sent to receiving institutions for free when filling out the test application form.

      If you request more TRFs after results have been released you must submit an Application for the Issue of Additional TRFs by email or in person. The cost is $25 for each additional TRF. There may be additional costs for express delivery, if required.

      Please click here for more information.

  • 09. How many copies of my result can I get?
    • You will receive 1 copy of your results for yourself. If you need a 2nd copy for Immigration you will need to submit a letter, signed and dated, requesting this.

      There is no limit on how many copies you may send to recognizing organizations, but you will need to request this and there will be a fee charged if done after your results have been released.

  • 10. Is it possible to get my score re-checked?
    • Yes. You must submit an Enquiry on Results Form by email or deliver it in person within 6 weeks of your test date. You must return your original Test Report Form if your scores change.

      An Enquiry on Results (EOR) takes 2-21 days.

      The EOR fee is fully refunded if your scores are changed. No refund is given if scores do not change.

      For more information click here.

  • 11. What is your centre number?
    • Our centre number is CA148.

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