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IELTS Official Test Centre

Cancellation policyIELTS Test Cancellation Policy

Kaplan IELTS Test Centre follows the global IELTS cancellation policy below.

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The cancellation policy is presented to you at the time of registration and is part of the Terms & Conditions you must agree to when registering for the test.

What if I need to postpone or cancel my application?

If you need to postpone or cancel your application, the refund terms will apply depending upon when you cancel/transfer and whether exceptional circumstances apply.

Time to Test Date

  • More than 14 days (excluding the test day) before the test: If you cancel or postpone your IELTS test registration more than 14 days before the test (Test day is not counted) you will receive a 75% refund of the total test fee.
  • Within 14 days but more than three days (excluding the test day) before the test: If you cancel or postpone your IELTS test registration within 14 days but more than three days before the test (Test day is not counted) you will receive a 50% refund of the total test fee.
  • Before three days (excluding the test day) of the test: If you cancel or postpone your IELTS test registration three days before the test (Test day is not counted) you will not receive any refund unless you have a medical reason. If you provide a medical certificate within 5 days after the test date, you will receive a refund minus the cancellation/transfer fee.

What if I am absent or sick on the test day?

If you are away on the test day with no prior notice, you will lose your full fee.

However, if you provide a medical certificate within 5 days after the test date, you will receive a refund minus the cancellation/transfer fee.

If you have a medical or similar related serious reason (as defined on the Refund/Transfer form) why you cannot attend the test please fill out & submit the Refund/Transfer Form  along with the appropriate documented evidence.

For more information visit: ielts.ca