IELTS Test Cancellation Policy
Kaplan IELTS Test Centre follows the global IELTS cancellation policy below.
The cancellation policy is presented to you at the time of registration and is part of the Terms & Conditions you must agree to when registering for the test.
What if I need to postpone or cancel my application?
If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund minus an administration charge.
If you postpone or cancel within 5 weeks of the test date, you will be charged the full fee unless you have a medical reason. If you provide a medical certificate within 5 days after the test date, you will receive a refund minus the cancellation/transfer fee.
What if I am absent or sick on the test day?
If you are away on the test day with no prior notice, you will lose your full fee.
However, if you provide a medical certificate within 5 days after the test date, you will receive a refund minus the cancellation/transfer fee.
If you have a medical or similar related serious reason (as defined on the Refund/Transfer form) why you cannot attend the test please fill out & submit the Refund/Transfer Form along with the appropriate documented evidence.
For more information visit: ielts.ca