IELTS Official Test Centre

ieltsIELTS Test Cancellation Policy

Kaplan IELTS Test Centre follows the global IELTS cancellation policy below.

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The cancellation policy is presented to you at the time of registration and is part of the Terms & Conditions you must agree to when registering for the test.

What if I need to postpone or cancel my application?
If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund minus an administration charge. If you postpone or cancel within 5 weeks of the test date, you will be charged the full fee unless you have a medical reason. If you provide a medical certificate within 5 days of the test date, you will receive a refund minus the local administrative cost.

What if I am absent or sick on the test day?
If you are away on the test day with no prior notice, you will lose your full fee. However, if you provide a medical certificate within 5 days of the test date, you will receive a refund minus the local administrative cost.

If you have a medical or similar related serious reason (as defined on the Refund/Transfer form) why you cannot attend the test please fill out & submit the Refund/Transfer Form  along with the appropriate documented evidence.

For more information visit: ielts.ca