FAQs

Acceptable forms of ID are a valid Passport, Canada Permanent Resident (PR) card, a Refugee Protection Claimant Document (RPCD), or a Secure Certificate of Indian Status card (SCIS).

1. The best option is to upload a copy of your passport, PR card or other acceptable ID document in the online registration form.
2. If you are unable to upload it, you may email it to us at [email protected]
3. You may also stop by in person and we can make a copy for you.

• On test day you must have the original (copies are not accepted), of the exact same passport or Permanent Resident card you used to register.
• The ID document you bring on test day must be valid. If you have sent your passport to Immigration, please make sure you get it back it before test day.
• If you have received a new ID document since registering, please contact us with the details (number, expiry date) before test day.

Ways to Pay:

1. Pay online at kaplancanada.ca/pay
2. Call us at: 604.688.7350 with your Visa or MasterCard
3. Visit us in person. Payment in person can only be made at the Vancouver location. Our other locations do not accept payment in person. 

If you pay your test fee by credit card you will see a charge from “Pacific Language Institute” on your statement.

We cannot advise you, only offer information. Please check with the institution (college, university, Immigration, etc.) you will be sending your results to, or your immigration consultant.

You will receive confirmation by email after all of these are received:

• Application form
• ID (passport or PR card)
• Test fee

• More than 14 days (excluding the test day) before the test: If you cancel or postpone your IELTS test registration more than 14 days before the test (Test day is not counted) you will receive a 75% refund of the total test fee.
• Within 14 days but more than three days (excluding the test day) before the test: If you cancel or postpone your IELTS test registration within 14 days but more than three days before the test (Test day is not counted) you will receive a 50% refund of the total test fee.
• Before five days (excluding the test day) of the test: If you cancel or postpone your IELTS test registration five days before the test (Test day is not counted) you will not receive any refund unless you have a medical reason. If you provide a medical certificate within 5 days after the test date, you will receive a refund minus the cancellation/transfer fee.

No, you must register and pay at the same centre. You cannot register at one and pay at another, or vice versa. You also cannot transfer your registration from one to centre to another.

Log into your IELTS account.

In your IELTS Account you will be able to see details of your test location, date and time, speaking test time, your details, your results, payment status, preparation materials and contact info as well as the cancellation policy.

This is available in your IELTS Account. 

Your Reference Number is emailed to you as soon as you submit your online application form in a message called IELTS Application Summary.

You will need your Reference Number to pay online and log into the Candidate Area.

Please contact us at [email protected] or 604-688-7350. 

Depending on the nature of the accommodation, special arrangements may take a minimum of six weeks to be approved. 

You must contact us before your test and we will make the change for you, depending on the availability of the other test or module. These changes cannot be made within four days of the test date.