IELTS Tests are suspended until at least April 18. If you are registered for Mar 21, Mar 28 or Apr 4 tests, we have emailed you with instructions and options.COVID-19 PAGE
IELTS Official Test Centre

COVID-19 Information (updated Mar 27)

All IELTS testing is suspended until at least April 18.

If you need to register for a future date you may do so, but please do not pay for it until we confirm if it will run or not. We will not cancel or transfer registrations or require payment until the test is confirmed to run or not. Ensure your ID is uploaded or emailed to us so your booking can be confirmed as soon as testing resumes. Bookings without ID will be cancelled.

Refunds and Transfers for March 21, 28, & April 4

If you were registered for one of these tests, we have emailed you with instructions and options.

All refund and transfer requests received up until 4:00 pm March 27 have been processed. If yours hasn’t been refunded or transferred yet it is because you have not replied to our email.

We will deal with refund and transfer requests in this order:

  • Mar 21 transfers
  • Mar 21 refunds
  • Mar 28 refunds and transfers
  • Apr 4 transfer & refunds

All requests will be processed in the order they were received.

March 7 & 14 Results

All Test Report Forms for March 7 and March 14 have been sent by regular mail to the address you entered on the registration form, unless you requested and paid for express mail by March 19. Anyone who paid for express mail was sent a tracking number already.

If you need the TRF number for General Training results to give to the government email us and we can send this to you by email.

Office Hours and Services are Limited

Our staff are now working from home or on limited hours. Visitors to our office are not permitted. If you need help email us ieltsvan@kaplan.com and we will assist you.

Requests for Additional Test Report Forms

  • Requests for additional Test Report Forms that cannot be sent electronically, received after March 20, will only be sent if & when staff are able to come to the office.
  • Requests for additional Test Report Forms that can be sent electronically, will continue normally until further notice.
  • We will let you know which type your request is when you send us the Request for the Issue of Additional TRFs form

Enquiry on Results (EOR) – Remarking

  • EOR requests for Listening, Reading & Writing¬† will be processed normally until further notice.
  • EOR requests for speaking will be processed only if & when staff are able to come to the office.